Many published surveys or the results of surveys can be found in the library's research databases. The keywords you use to search for this data is critical to your success in finding useful information. For example, if seeking surveys about customer satisfaction, you may want to construct your search using search terms to include those topic words and also the term "survey". Keep in mind that you may not find an existing survey for the precise company you are researching but you are likely to find an existing survey that covers the concepts you are interested in learning more about, i.e., customer service relations and perhaps, more specificially, within a certain industry.
The following databases are recommended:
ProQuest Business and Economics Databases: Search a group of databases containing business related newspapers, trade magazines, scholarly periodicals, press releases, market & country research and dissertations. Most of the content is immediately available in full-text. Some full-text content is delayed by the publisher or available in other databases or through Inter-Library Loan.
Mintel Market Research : Consumer market research reports from Mintel for the United States and selected Western European countries
Business Source Elite: Articles on business and management subjects from academic journals, trade publications and daily newspapers. Also includes Company Profiles from Datamonitor.
Local Market Audience Analyst - provides access to demographic, lifestyle and consumer segment profiles. **Use Internet Explorer to access.