LEAD 304: Conflict Resolution: Negotiation and Mediation (Whyte): Introduction

Last Updated: Feb 27, 2024 12:48 PM


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This skills-oriented course introduces theories and practices of conflict resolution and provides basic training in mediation, negotiation, and facilitation. In addition to examining the strengths and weaknesses for each of these conflict resolution methods, this course orients students to specific tools commonly used in each to manage conflicts, such as identifying the zone of possible agreement (ZOPA), developing BATNAs (best alternative to a negotiated agreement), and performing SWOT Analyses (Strengths, Weaknesses, Opportunities, Threats).

Through the use of case studies, simulations, role-plays, and reflective practice, students will learn how to manage power imbalances and ethical dilemmas, address needs for accommodations, and adapt to cultural differences. Students will learn a range of transferable skills for managing interpersonal, organizational, and community disputes.

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